Returns, Refunds and Exchanges Policy
How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
325 John Knox Rd #L103
Tallahassee, Florida 323033.
Tallahassee, Florida 323033.
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include DVDs, downloadable products, and home study courses.
Shipping & Handling Fee
We do not refund the original shipping & handling that you paid on the order.
Exchanges
No exchanges.
Payment Policy
Accepted Methods of Payment
- Credit Card (Visa, Mastercard, American Express)
- Check/Money Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.
Mailing Address For Check/Money Order
325 John Knox Rd #L103Tallahassee, Florida 32303
Shipping Policy
Turnaround
Carriers
We use the following carriers to deliver our orders:USPS
UPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
- In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.