Journal of Dental Technology
JDT Advertiser
JDT Advertiser
JDT Advertiser
JDT Advertiser

May 2018 | Vol 35 No 5


Feature Article

Apple. Zappos. Nordstrom. All of these companies are renowned for their exemplary customer service. So what makes them different? How did they create and maintain this reputation? Creating the ideal customer service experience starts with first understanding, and then predicting your customer’s needs, and then incorporating a system to ensure that these needs are met for each and every customer. In today’s age of impersonal technology, it’s also about crafting an unforgettable experience that makes people feel special and valued. So how do the best do it?

Click here for the full article Define and Execute the Ideal Customer Experience



LOGIN To View Full Issue and to Access Archive Issues

By Charles B. Fager V, BS, CDT

This article examines the details of digital workflow for immediate provisional (temporary) and final dental implant restorations. Most dental laboratories have already embraced some form of digital dental desktop implant workflow. This can include outsourcing scanning and designing, in lab scanning of poured models and desktop implant scan bodies, or receiving digital implant impressions (with clinical scan bodies) from intra-oral scanners (IOS).

Click here to read the full article Digital Implant Restoration Workflow: Verification, Validation and Implementation of Techniques





LOGIN To View Full Issue and to Access Archive Issues

Help Wanted: Denture Technician (Denver, Colo.)
Lab near Denver, Colorado is looking for an experienced denture set-up technician. Should be familiar with implant and attachment cases and have an eye for detail and quality. CDT a plus. Join us at our state of the art dental lab and give a boost to your career. Great compensation and benefits, flexible hours. No sponsorships – must be authorized to work in the U.S. Apply online at and select career opportunities. EEOC

Help Wanted: Immediate openings for both full and part time positions (Washington State)
State of the art, high quality, full service dental lab experiencing growth and seeking qualified dental lab technicians for the following positions. Pick up/Delivery, Model Room Technician, CAD/CAM Designers, Waxers, Metal Finishers, Removable Technicians,Pressables/Zirconia Finishers and Ceramists. We are DAMAS Certified, offer a strong compensation/benefit package, and currently filling full and part time positions at our Olympia and Tacoma locations, with both early and later work shifts available. Interested candidates please send resume to:

We are seeking managers, technicians, and sales reps for our full service laboratory in San Antonio, Texas. Oral Designs offers excellent compensation and benefits, modern lab technologies and a positive work environment in beautiful San Antonio - a great place to live, work and play. For more information on our career opportunities in both the Removable and Fixed departments, please contact Rebecca Wiegman at Oral Designs Dental Lab 210-828-8102 or send resume and salary requirements to

Help Wanted: Master Technician (Scottsdale, Ariz.)
Established removable only laboratory in Scottsdale currently seeking master technician skilled in all areas of conventional and implant supported denture and precision attachment partial fabrication. An Ivoclar driven lab, we specialize in premium restorations utilizing the best materials, tools and processes available. Responsibilities include quality control, technician training, fielding technical questions from clients and technicians and assisting/supporting the Owner/GM managing operations. Ideal candidate should have management or owner experience, knowledge of all major implant systems and precision attachments, proactive communication skills, positive attitude and team minded mentality to help lead our exceptional team. Benefits include health/dental/vision/401K/vacation and holiday pay. Top pay based on what you can bring to the organization. Serious inquires only please email resume to

Help Wanted: Dental Technician (Clearwater, Fla.)
Come join our Denture team at this full service lab in Sunny Florida! We are seeking a well-rounded technician experienced in all facets of Dentures. Must also possess ability to communicate with customers. DSG offers great benefits incl. health, dental, life, 401K, 3 weeks PTO, and more. Tampa Bay is a great area for arts, entertainment, dining, and outdoor recreation. Send resume to

Help Wanted: Experienced Dental Technician (Loveland, Colo.)
Master Craft Dental Lab, Loveland Colorado, has an immediate opening for an experienced dental technician. All aspects of removeable appliances. Full benefits package. Contact Scott 970-669-1010

Laboratory for Lease: Ultra-Modern Dental Lab Available for Lease (Montgomery County, Md.)
Brand new modern lab available for lease, 1000 sq.ft. with cabinets, countertops and equipment located in Germantown 2 min from I-270. Walk in ready with natural light, gas and three dental offices on the same floor. Email your contact information to



LOGIN To View Full Issue and to Access Archive Issues

Industry News 

JDT Product Showcase

Zolid HT+

Zolid HT zirconia, however, the light-optical properties considerably surpass those of its predecessor. Even large, implant-supported structures with a gingival component radiate the vitality of natural tooth substance due to the material’s high light permeability. Used in combination with the newly formulated Ceramill Liquid staining solutions, it allows highly esthetic shade results corresponding to the VITA classical shade guide.

Zolid HT+ Preshades are highly translucent, monochrome zirconia blanks that combine high mechanical indices with excellent esthetics and the efficiency of pre-stained materials. Available in 16 A-D shades, the material offers the highest level of color reliability and assure reproducible results.

Indications for both the White and Preshades include fully anatomical crowns, anatomically reduced crowns, complex bridge frameworks and multi-pontic screw-retained constructions on titanium bases

More Info

Easy, Convenient and Fast - Shop the NADL Store

NADL's store is PACKED with educational and training products! Categories include:

  • Continuing Education
    • Standards and Training Tools, Infection Control, Videos on Demand, and Wealth of Knowledge rental library
  • Management
    • Cost of Doing Business Surveys, Materials and Equipment Surveys, Infection Control Stickers, DAMAS Manual, New Hire Training Manual, and more
  • Study Materials for NBC Examinations
    • Air Force Manuals Volume 1 & 2, Practical Exam Work Visual Reference Guides, and the Examination Preparation Guide
  • Training
    • Fabrication Procedures Manual, Dentsply/Austenal Quality Standards for Partial Dentures Manual, Dentsply/Trubyte Quality Standards for Complete Dentures Manual, PTC TechBook Series - Anterior & Posterior Porcelain Application, and more
  • NADL Products
    • JDT Technical Articles and Quizzes, JDT Subscriptions, Outsourcing and the Dental Laboratory Industry, Our American Workforce - 100 Years: 1920 - 2020 by William J. Cook

To shop the NADL store, click here or visit

NADL member? Many of these products are now available to NADL members free of charge through the NADL Member Resource Library at

More Info

We can help the way your association works. click here. Website Design and Management by: