Journal of Dental Technology
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May 2018 | Vol 35 No 5


Feature Article

Apple. Zappos. Nordstrom. All of these companies are renowned for their exemplary customer service. So what makes them different? How did they create and maintain this reputation? Creating the ideal customer service experience starts with first understanding, and then predicting your customer’s needs, and then incorporating a system to ensure that these needs are met for each and every customer. In today’s age of impersonal technology, it’s also about crafting an unforgettable experience that makes people feel special and valued. So how do the best do it?

Click here for the full article Define and Execute the Ideal Customer Experience



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By Charles B. Fager V, BS, CDT

This article examines the details of digital workflow for immediate provisional (temporary) and final dental implant restorations. Most dental laboratories have already embraced some form of digital dental desktop implant workflow. This can include outsourcing scanning and designing, in lab scanning of poured models and desktop implant scan bodies, or receiving digital implant impressions (with clinical scan bodies) from intra-oral scanners (IOS).

Click here to read the full article Digital Implant Restoration Workflow: Verification, Validation and Implementation of Techniques





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Help Wanted: Full Time Lab Technician 
Busy, multi-specialty Dental office in search of a full-time lab technician to mill and design crown/bridge/all-on-fours. CAD/CAM experience is a must. Experience with zirconzahn and designing All-on-fours is a plus. 850-505-0500.

We are seeking managers, technicians, and sales reps for our full service laboratory in San Antonio, Texas. Oral Designs offers excellent compensation and benefits, modern lab technologies, positive teams, and a great place to live, work and play. For more information on our career opportunities in both the Removable and Fixed departments, please contact Rebecca Taranta at Oral Designs Dental Lab 210-828-8102 or send resume and salary requirements to

Help Wanted: Denture Technician (Denver, Colo.)
Lab near Denver, Colorado is looking for an experienced denture set-up technician. Should be familiar with implant and attachment cases and have an eye for detail and quality. CDT a plus. Join us at our state of the art dental lab and give a boost to your career. Great compensation and benefits, flexible hours. No sponsorships – must be authorized to work in the U.S. Apply online at and select career opportunities. EEOC

Help Wanted: DDS Dentures + Implant Solutions is seeking Experienced Dental/Denture Lab Technicians

Managing the lab
Training and coaching up your teammates
Ordering Supplies including teeth
Adheres to and is familiar with OSHA regulations and policy
Competent at setting teeth for dentures and various partials
Experienced with repairs and relines
Pouring up impressions
Trimming models
Articulating dentures and partials
Waxing dentures and partials
Processing dentures and partials
Polishing Dentures and Partials

3 or more years as an experienced lab technician
CDT a Plus but not required
Able to Multitask
Communicates well with team including the doctors and assistants
Good eye-hand coordination
Takes pride in your product
Works in a timely manner
Has experience or is interested in gaining experience with the All on Four procedure

Great opportunity with excellent benefits that include
Competitive pay
Health Insurance
Paid Time Off
Quarterly bonuses
If you are looking for an opportunity to work with a growing company with untapped potential Apply today!

* All applicants must undergo a bench test and background screening.

Help Wanted: Denture Technicians
We are seeking to hire two experienced Denture Technicians to work in a busy Dental Clinic providing technical denture service under supervision of licensed Dentists in Northern Maine and Canada. Opportunity for Denturist training and Dental Radiographer licensure. Full Time with health Benefits. Long term commitment required. If interested, please send resume with verifiable references to:

Immediate openings for both full and part time positions in Washington State
State of the art, high quality, full service dental lab experiencing growth and seeking qualified dental lab technicians for the following positions. Pick up/Delivery, Model Room Technician, CAD/CAM Designers, Waxers, Metal Finishers, Removable Technicians,Pressables/Zirconia Finishers and Ceramists. We are DAMAS Certified, offer a strong compensation/benefit package, and currently filling full and part time positions at our Olympia and Tacoma locations, with both early and later work shifts available. Interested candidates please send resume to:

Laboratory for sale (Olympic Peninsula, Wash.)
Well-established lab in business 30 years specializing in splints and ortho appliances. Consistent financial performance. Fully equipped with efficient layout for up to five staff. Growth potential. Located in Port Angeles.
For more details call 360-457-6952 after 6:00pm PST.

Brand new 1000 sq. ft. dental lab with cabinets, countertops, and equipment located in Germantown 2 minutes from 1-270. Walk in ready with natural light and gas and two dental offices on the same floor. Email your contact information to



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Industry News 

JDT Product Showcase

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